Privacy Policy

TELSPIEL COMMUNICATIONS PVT. LTD.
ONLINE PRIVACY POLICY

TelSpiel Communications Pvt. Ltd. respects your concerns about privacy and values its relationship with you. This Privacy Policy (the “Policy”) describes:

• the types of information we collect from customers, contacts, and visitors to our website at https://telspiel.com
• how we may use that information
• with whom we may share that information; and
• the measures we take to protect the security of that information.

Our Policy also tells you how you may contact us to update your information, remove your name from our mailing lists, or get answers to questions you may have about our privacy practices.

Our website is hosted in India. We comply with applicable laws in India, UK, US and EU to safeguard your information.

By using our services you consent to us processing your Personal Data in accordance with this Policy and transferring your information to other countries that may not provide the same level of data protection as the UK and/or EU, where necessary, for providing the services that you require. If we do make such a transfer, we will put appropriate measures in place to ensure that your information is adequately protected at all times.

DATA CONTROLLER AND DATA PROCESSOR

We process two main types of personal data.

1. Customer Data - Personal data that forms part of data that is provided by our customers and their end-users for processing.
2. Other Data - Personal data about our customers, visitors and other individuals that is collected and processed directly by us.

Our Customers are the Controller of Customer Data.

TelSpiel Communications Pvt. Ltd. is the processor of Customer Data and the Controller of Other Data.

INFORMATION WE COLLECT AND HOW WE USE IT

PERSONAL INFORMATION WE COLLECT ABOUT YOU

You may choose to provide personal information (such as your name, address, telephone number and email address) to us. We list below the methods by which you may provide the information and the types of information you may submit. We also tell you how we may use the information.

CONTACT US

If you communicate with our Customer Services department through the ‘Contact Us’ link on our website or by post or telephone, we may ask you for information such as your email address, your location and the type of customer you are (e.g. registrant, website visitor etc.). You may also choose to provide additional personal information, for example, in the form of an attachment or by post. We will hold these details in our customer services query database and use such personal information to respond to your questions and comments. We may also use such personal information to evaluate the quality of our products and services.

SIGN UP FOR eNEWSLETTERS

On our website, you may sign up to receive eNewsletters which contains news items and information about products and services offered by TelSpiel Communications Pvt. Ltd. You may also choose to receive information from carefully selected third parties. To sign up to receive these eNewsletters, you must register with our website, and to do so, you must provide us with your personal information.

WORK @ TelSpiel Communications Pvt. Ltd.

You may submit your CV and other information online through our careers page to apply for a job with TelSpiel Communications Pvt. Ltd. We use the information you submit to evaluate your suitability for the position and to contact you regarding your application. It may be that some of the Personal Data you give us (for instance about your lifestyle or health) is sensitive personal data within the meaning of the General Data Protection Regulation.

OTHER WEBSITE FEATURES

TelSpiel Communications Pvt. Ltd. offer website visitors various features for their information, which we may change from time to time. TelSpiel Communications Pvt. Ltd. may ask you to submit certain personal information so we can provide you with these features.

OTHER USES OF INFORMATION

TelSpiel Communications Pvt. Ltd. may use the personal information you provide on our website for internal purposes, such as for website administration, data analytics, and compliance purposes..

COOKIES

We collect data through cookies. We use cookies to help TelSpiel Communications Pvt. Ltd. identify and track visitors, their usage of TelSpiel Communications Pvt. Ltd. website, and their website access preferences. We may also use navigational data like Uniform Resource Locators (URLs) on our products and services to gather and store information about your activities relating to our products and services.

TelSpiel Communications Pvt. Ltd. visitors can control cookies through their browser settings. For more details about how we use these technologies, please see our Cookie Policy. If cookies or Flash cookies are disabled, then certain areas of our products and services may not work properly.

USERS UNDER 18 YEARS OF AGE

The Sites and Services do not knowingly collect personal information from users under the age of 18.

If you are under the age of 18, you are not permitted to use the Sites and Services or to disclose Personal Information. If we learn we have collected or received Personal Information from a child under 18, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us.

MESSAGE BOARDS, BLOGS AND OTHER PUBLIC FORUMS

The Site makes message boards, blogs and other such user generated content facilities available to users of the Site and registered users can provide content for and participate in these facilities. Any information that is disclosed in these areas of our Site becomes information and you should always be careful when deciding to disclose your personal information. For more information. When you use this facility and provide us with the personal data of a third party (e.g., a name and email address), please ensure that you have that party’s consent before giving us these details.

NONPERSONAL INFORMATION WE COLLECT

We collect certain aggregated and non-personal information when you visit our website. Aggregated and non-personal information does not relate to a single, identifiable visitor. Instead, it tells us such information as how many users visited our website and which pages were accessed. By collecting this information, we learn how to best tailor our website to our visitors. We collect this information either through “cookie” technology or with “web beacons,” as explained below.

SEND TO A FRIEND FACILITY

When you use this facility and provide us with personal data (e.g. the name and email address) of a third party, please ensure that you have their consent before giving us their details.

INFORMATION WE SHARE

TelSpiel Communications Pvt. Ltd uses your data to protect the security and safety of our website. We use these data to communicate with you and personalize our messages. You can sign up for email subscriptions and choose whether you wish to receive promotional communications from TelSpiel Communications Pvt. Ltd by email, SMS, mail, and telephone about managing your contact data. Also, you have a right to withdraw consent at any time for future processing, you have the right to object to the processing of your personal data.

We do not sell or otherwise disclose information about our website visitors, except as described here. We may share the information you provide with affiliates of (i.e., companies in our group) and our joint marketing partners. We may also share the information with service providers we have retained to perform services on our behalf. These service providers are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or to comply with legal requirements. In addition, we may disclose information about you:

(i) if we are required to do so by law or legal process,

(ii) to law enforcement agencies following an appropriate request, or

(iii) when we believe disclosure is necessary to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.

We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use information you have provided through our website(s) in a manner that is consistent with this Privacy Policy.

HOW WE PROTECT PERSONAL INFORMATION

We maintain administrative, technical and physical safeguards to protect against loss, misuse or unauthorized access, disclosure, alteration or destruction of the information you provide on our website.

DATA RETENTION

We will retain your personal information for as long as is needed to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).

TelSpiel Communications Pvt. Ltd will retain Customer Data in accordance with a customer’s instructions, including any applicable terms in the Customer Agreement and as required by applicable law. When you decide to close your account, we delete all personal information about you.

TelSpiel Communications Pvt. Ltd may retain other information, including information that you provide to us, for as long as necessary for the purposes described in this Privacy Policy.

YOUR RIGHTS TO CONTROL DATA

Whenever you use our services, we aim to provide you easy means to access, modify, delete, object to or restrict use of your personal information.

We will provide website users with access to a copy of their personal information which they have provided through our site(s), where such users are reasonably entitled to ask for this, (for which we may charge a small fee not exceeding the statutory maximum) and they will have the ability to review and correct it, as applicable. You can ask us to erase or delete all or some of your personal data (e.g., if it is no longer necessary to provide Services to you). You can ask us to stop using all or some of your personal data (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., if your personal data is inaccurate or unlawfully held).

To help protect your privacy and security, we will take reasonable steps to verify your identity, such as requiring a password and user ID, before granting access to your information.

CROSS-BORDER DATA TRANSFERS

Since we are an international company, your data will be processed outside of the EU region. Your data will be processed within Third Party Data Centers.

TelSpiel Communications Pvt. Ltd offers European Union Model Clauses, also known as Standard Contractual Clauses, to meet the adequacy and security requirements for our customers that operate in the European Union, and other international transfers of Customer Data. These clauses are contractual commitments between parties transferring personal data (for example, between TelSpiel Communications Pvt. Ltd and its Clients, suppliers or data processors outside the EU), binding them to protect the privacy and security of the data.

YOUR CHOICES

If you would like to update your contact information and preferences or you would like to be removed from our mailing list, you may email us at Dataprotection@telspiel.com

UPDATES TO OUR PRIVACY POLICY

This Policy may be updated periodically and without prior notice to you to reflect changes in our online information practices. We will post a prominent notice on this site to notify you of any significant changes to our Policy and indicate at the top of the Policy when it was most recently updated.

HOW TO CONTACT US

If you have any questions or comments about this Policy, please contact us by:

Send an email to: Dataprotection@telspiel.com

Writing to:

Data Protection Officer
Metro Station, 808, Logix Business Tower,
Near City Center, Noida, Uttar Pradesh 201301
If you are a resident of the European Economic Area and we maintain your Personal Data within the scope of the General Data Protection Regulation (GDPR), you have additional rights. If you are not satisfied with the resolution, you can also lodge a complaint with the Supervisory Authority in the country of your
Last Updated – 20/04/24

Preamble

The Terms and Conditions specify the actions permitted by the Provider Company to its users of our services, including sms and other services, which may be introduced in the future. The Company reserves the right to modify the policy at any time. All subscribers of Our Services directly or indirectly are required to engage in acceptable use only as per this policy as modified from time to time.

Illegal Use

The Services of the Provider Company may be used only for lawful purposes. Transmission, distribution or storage of any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat, and violates export control laws or anti national. The provider company will not be held LIABLE for use of any Stolen Property by its users.

Subscriber Conduct

Subscribers shall use Company services for lawful purposes only. Subscriber shall not post or transmit using Company services any material, which violates or infringes in any way upon the rights of others, which is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable, which encourages conduct that would constitute a criminal offence, give the right to civil liability or otherwise violate any law, or which, without the Company express prior approval, contains advertising or any solicitation with respect to products or services. Any conduct by a Subscriber that in the Company discretion restricts or inhibits any other Subscriber from using or enjoying Company services will not be permitted. Subscribers shall not use Company services to advertise or perform any commercial solicitation, including, but not limited to, the solicitation of users to become subscribers of other on-line information services competitive with the Company services.

Subscriber shall not upload, post or otherwise make available using Company services any material protected by copyright, trademark or other proprietary right without the express permission of the owner of the copyright, trademark or other proprietary right and the burden of determining that any material is not protected by copyright rests with the subscriber. The subscriber shall be solely liable for any damage resulting from any infringement of copyrights, proprietary rights, or any other harm resulting from such a submission.

System & Network Security

Violations of system or network security are prohibited and may result in criminal and Civil Liability. The Company will investigate incidents involving such violations and may involve/will cooperate with law enforcement agencies if a criminal violation is suspected. Examples of system or network security violations include, without limitation, the following:

• Unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorization of the owner of the system or network.
• Unauthorized monitoring of data or traffic on any network or system without express authorization of the owner of the system or network.
• Interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks.
• Forgery of any identification or obscuring of host names, usernames, IP addresses, or any message header information in any data.
• Harassing or threatening transmissions.
• Probing for means of gaining unauthorized access to computers or networks.
• Introducing or causing to be introducing any computer contaminant or computer viruses into system or network.

Indemnification

Subscribers agree to defend, indemnify and hold harmless the Company, its affiliates and their respective directors, officers, employees and agents from and against all claims and expenses, including attorney's fees, arising out of the use of Company Services by the subscriber or anybody else than the Subscriber, if any.

SMS

It is a condition of use of Company services that subscriber does not post or transmit any unlawful, threatening, abusive, libellous, defamatory, obscene, vulgar, pornographic, profane or indecent information of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any local, state, national or international law; post or transmit any information, software or any other material, which violates or infringes upon the rights of others, including material, which is invasion of privacy or publicity rights or, which is protected by copyright, trademark or other proprietary right, or derivative works with respect thereto, without first obtaining permission from the owner or right holder; post or transmit any information, software or other material, which contains a virus or other harmful component; post, transmit or in any way exploit any information, software or other material for commercial purposes, or, which contains advertising.

Sending unsolicited messages, including, without   limitation, commercial advertising, and informational announcements, is explicitly prohibited.

Company has no control on the sms sent and Company shall not be held responsible/liable directly or indirectly neither for the content of the sms sent nor for any delay in delivery or non-delivery or for any errors routed by Company through its SMS Panel.

Company shall not be responsible in any manner due to errors caused on account of internet delays, disconnection, time outs, routing problems, and so on.

User will not send unsolicited Sms (also referred to as ‘spamming’) to subscribers. All SMS sent by the user using Company SMS Panel must conform to IT Act 2000 and other relevant laws of India. Any violation will be the sole responsibility of user.

Company shall strive to deliver SMS immediately upon receipt from the user. However, Company shall not be responsible for any delay, non-receipt of SMS or any other interruption in providing SMS Panel facility, which may occur due to technical reasons or snags in the system, breakdown of SMS Panel or any other equipment, server breakdown, maintenance shutdown, breakdown of communication services and such interruption are beyond the control of Company. However, Company acknowledges that it will put in its best endeavours to achieve the best success rate in delivery of the messages so routed through its SMS Panel.

Cost Policy

• In consideration of Company forwarding the SMS through its SMS Panel, User shall pay the agreed amount per SMS + taxes sent anywhere within India.
• Company shall be entitled to charge for all the message routed by its SMS Panel, irrespective of any delay, incomplete message and or non- receipt of the message by the irrespective mobile phone to whom such SMS Panel has been forwarded. Company will notify any change in tariff to User.
• Company shall raise bills at the time of buying the credits by the user. The number of Empty SMS submitted by the user shall be counted for settlement.
• Service Taxes would be applicable.
• User agrees to pay the bill amount immediately when sent by Company. Such payments shall be in Indian Rupees (INR).
• The bill generated by Company shall be the conclusive proof of the SMS sent by SMS Panel of Company and the same shall be honoured by the user. However, in case of any anomaly found by the user, he will present its statistics and both parties will resolve the anomaly.
• Company shall not be responsible in any manner whatsoever to a user or any other third party for delayed, incomplete, and non-delivery of SMS due to technical reasons.
• No unsolicited/objectionable message should be sent by the user.
• Bulk SMS will be sent by the user to national customer only.
• In case TRAI levies ANY Extra Charges e.g. interconnection Charges, the User will have to bear all such charges for the Balance SMS Credits in their account.
• In case, TRAI apply any charges that will be applicable to the users.
• Nature of content, intention behind sending bulk message, and the use of and primary applications to be specified by the user.

Enforcement for Company subscribers

Indirect or attempted violations of the policy and actual or attempted violations by a third party on behalf of a Company subscriber or a subscriber's end user shall be considered a violation of the policy by such a customer or end user. Any user found violating the above Terms and Conditions is liable for action under the prevailing laws including termination of services without any prior notice.

We also want to advise you that if, you do not agree with any of the conditions mentioned above kindly do not register with us, once the payment is received or, even if One SMS credit is consumed, the provider company will not be liable for a refund of the amount.

Appendix

T&C	Terms and Conditions
TRAI	Telecom Regulatory Authority of India