People tend to check their WhatsApp message app multiple times throughout the day. Utilizing WhatsApp business messaging simplifies the process of your customers reaching out to you, as it aligns with their existing daily routines. Ditch the cluttered email inbox and establish a direct line of communication with your clientele for sustained, ongoing connections. Respond promptly to customer inquiries and address any concerns before they deter potential purchases. This can enhance your conversion rate and improve overall customer satisfaction. With WhatsApp Messaging, customer service has never been more effortless, effective, and enjoyable! Share various types of messages with ease - including text, emoji, images, and files - with your valued clients.

Impregnable Encryption

Read receipts

AI-Bots

Integration with external applications

Quick reply buttons

Rich media

Benefits

Choose your use case

Innovative, easy-to-use, and comprehensive service platform

Marketing messages Service notifications Authentication Customer support Customer engagement

To increase sales and conversions, businesses now have the opportunity to send marketing messages through WhatsApp. These messages can include discount offers, product launches, and season-end sales, among other things. However, it's important to note that only users who have opted-in will receive these notifications. Utilizing WhatsApp could be a strategic step for brands to remain current in today's fast-paced digital world. This evolution is not limited to just sending simple messages; it also involves enhancing the customer experience through the integration of visual content such as images, carousels, and quick reply buttons directly within the messaging platform.

Discounts and Offers
Lead generation
Quiz and contest

Core strengths

Third party tool Integration
Rich Media & carousels
Interactive Messaging
Bulk uploads
Bot integration

Utilizing WhatsApp for these crucial communications enables businesses to curate a more personalized experience. This includes an order confirmation that not only validates your purchase, but also incorporates images of suggested products or complementary offerings in a visually appealing message interface. Additionally, payment updates can be conveniently delivered through WhatsApp, providing customers with clickable links for secure transactions at their fingertips. Instead of simply receiving appointment reminders, users can now engage in interactive messages where they can confirm, reschedule, or add events directly to their calendars without any disruption. By harnessing the potential of WhatsApp in this manner, businesses can elevate the level of customization for their customers.

Order confirmation
Delivery updates
Payment reminders

Core strengths

Third party tool Integration
Rich Media
Quick reply buttons
WhatsApp Payments
24 hours window

Utilizing one-tap autofill buttons is ideal for providing a seamless user experience. It's worth noting, though, that these buttons are currently exclusive to Android and implementing them in your app will require some code adjustments. If your mobile app allows for one-time passwords or verification codes through WhatsApp, authentication templates must be utilized. This means that when a user taps the autofill button in WhatsApp, it will launch an activity in your app and send the password or code directly to it.

Money transfer
User authentication
Login passcode

Core strengths

WhatsApp Encryption
Autofill button
24 hours window
Cost optimization
Verified accounts

As businesses realize the importance of conversational aspects, WhatsApp Business API emerges as a powerful tool. Whether you're managing a large clientele, handling concerns with automated responses, or handling critical issues with human interaction, WhatsApp Business API has you covered.

Troubleshooting
Service ticket update
Queries and grievances

Core strengths

AI base Bot
Third party tools integration
Quick responses
Rich media
Live agents

Get started with telSpiel's WhatsApp business solutions, which provide two-way communication on WhatsApp and optimize your customers' engagement. By integrating other applications or channels, and delivering exceptional customer support using our cloud APIs, Conversations API, you can harness the full potential of WhatsApp.