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Customer Support

AI-powered bots can reduce customer tickets and enhance customer experience.

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Use AI-powered chatbots and voice bots to answer customer queries. Route other queries to live agents via web, messaging, and voice solutions.

In the ever-evolving landscape of customer support service, a robust communication engagement platform seamlessly integrates multiple channels such as SMS, RCS, WhatsApp, Email, and OBD to create an unparalleled user experience. Imagine a world where customers can effortlessly reach out for assistance via their preferred medium—whether it’s sending a quick text message through SMS or engaging in rich conversations on RCS that include images and buttons for instant navigation. The familiarity of WhatsApp offers another layer of accessibility, allowing users to converse with support representatives within an app they know and love. Meanwhile, traditional email remains crucial for comprehensive inquiries requiring detailed responses or document sharing. Outbound Dialing (OBD) enhances proactive outreach by delivering important notifications directly to customers' phones through personalized voice messages. Each interaction is tailored not only to resolve issues but also to foster loyalty and trust between consumers and brands in this interconnected digital age.

Benefits

Channels to Explore

Unlock a world of seamless connectivity, these versatile channels empower businesses to engage with customers efficiently, offering personalized interactions across preferred platforms.

Our expertise lies in driving customer satisfaction with telSpiel. That's why we offer a comprehensive messaging solution to enhance the business-customer relationship. Our interactive SMS service simplifies the buying process, while our easily embeddable options such as screen sharing, and chat provide a trustworthy platform for customers to engage and transact. With our customer satisfaction messaging system, you can be present throughout all stages of your relationship with customers and foster lasting connections.

Customer engagement
Loyalty programs
Feedback mechanism

With the WhatsApp Business Platform, you can create conversational customer journeys using the image of a WhatsApp branded business. Customers will be deeply moved by your ubiquitous presence. Using the world's most popular chat app, you can offer secure interactions, 24/7 customer support, and create unique experiences across industries.

AI-based bots
Live agents
Globally accessible

RCS Business Messaging allows you to respond to your customers' queries quickly and efficiently, making them feel valued and heard. Customize each message with your logo, colors, and style elements so it feels like it's coming from your brand. By seamlessly integrating chatbots into your support processes, automating routine tasks, and resolving queries faster than ever, you strengthen brand recognition and loyalty.

Data driven insights
Improved engagement
Read receipts

Email support is a highly efficient customer service option that utilizes email communication to address inquiries. It's as easy as ABC! However, no organization desires a labor-intensive customer support system, correct? The current digital landscape has revolutionized our behaviors. Users now seek solutions and product information on-the-go through channels such as live chat and email support, which have raised the expectation for immediate results. In addition to this, customers anticipate prompt resolution of their concerns and a seamless purchasing experience.

Detailed explanation
Traceable
Cost efficient

With telSpiel's voice solution, your business can steer clear of maintenance contracts, limited calling minutes, and restrictive local and toll-free phone numbers. Say goodbye to separate business services for customer support - no more unexpected costs or bills! Instead, streamline your processes with our single user interface. Easily collaborate with colleagues and manage customers while analyzing real-time data, collecting feedback, and progressing important projects. No need for manual tasks - focus on boosting team collaboration and enhancing customer support all in one place.

Auto attendant
Call recording

AI bots are transforming customer support by offering businesses efficient, 24/7 assistance. They can handle high volumes of queries instantly, reduce response times, and deliver personalized experiences. By automating routine tasks, AI bots free up human agents for complex issues, leading to better service quality, lower operational costs, and improved customer satisfaction, ultimately driving business growth.