Case Study

High delivery standards increased end user reach

Penetrate your customer reach with telSpiel’s high performing platform

Shadowfax Technologies Pvt Ltd
  • 50 million

    notifications and alerts month on month

  • 10 secs

    notifications delivery

  • 90%

    average standard delivery

Company

Shadowfax Technologies Pvt Ltd


Website

www.shadowfax.in


Headquarters

Bengaluru, India


Industry

Logistics


Products Used

A2P SMS

About Shadowfax

Shadowfax has been one of our last mile delivery partners and have delivered our grocery and general merchandise products to our customers. Nurturing strong bonds & delivering an outstanding customer experience is the hallmark of their services. Powered by integrity and driven by strong morals, India's most trusted logistics brand values ethics over anything else.

Business Requirement

Shadowfax wants to communicate with their delivery agents for alerts and ongoing offers, delivery of their communications should happen as quickly as possible. The optimized delivery percentage should be there to achieve maximum ROI from the SMS campaigns.

The messaging service provider must have integration compatibility with MoEngage (Marketing automation tool). The provider must ensure the lowest latency with a higher delivery percentage to avoid any drop in conversion percentage.

Solution

telSpiel rendered an HTTPS API SMS account for Service explicit messaging category along with an API document customized for MoEngage integration. These send outs were supported by real time detailed message log reports.

The seamless integration between telSpiel and MoEngage application helps Shadowfax to analyze their SMS campaigns more effectively to draw out better ROI.

Testimonial
Client Testimonials
Manjunath M

I am delighted to share my positive experience with TelSpiel. Our company has been using their SMS services for close to an year, and the results have been outstanding. From the beginning, TelSpiel impressed us with their user-friendly platform. The integration process was seamless, allowing us to quickly implement SMS communication into our operations. Their dashboard is intuitive and provides comprehensive analytics that has greatly enhanced our ability to track and optimize our messaging campaigns. One of the standout features of TelSpiel is their exceptional delivery rates. We have consistently seen high engagement and timely delivery of our messages, which has been crucial for our customer notifications and marketing campaigns. Their support team has also been top-notch-responsive, knowledgeable, and always ready to assist with any inquiries or technical issues.

Manjunath M

Design Engineer - Stellapps

Mohit Saharan

I lead marketing at UBQ Technologies, where we specialize in innovative tech solutions. We needed a reliable SMS and WhatsApp service to enhance customer interactions, and Telspiel delivered exactly that. Their integrated messaging platform offers superior delivery rates and exceptional support, significantly improving our communication efficiency. Compared with previous providers, Telspiel stands out for their responsiveness and consistent performance. Our engagement rates have soared, resulting in increased customer satisfaction and better business outcomes. Partnering with Telspiel has truly transformed our approach to customer communications, and we look forward to our continued collaboration.

Mohit Saharan

Marketing Manager - Medics

Shruti Wasulkar

telspiel has been a trusted SMS partner for Bewakoof for the past four years, and our experience with their team has been nothing short of exceptional. Their consistent support has ensured the smooth functioning of our SMS channel, which plays a crucial role in our communication strategy. What truly sets telspiel apart is their commitment to delivering timely reports that allow for detailed analysis, helping us optimize campaigns effectively. Additionally, their prompt resolution of any issues has been instrumental in maintaining the reliability of this channel. We deeply value our partnership with telSpiel and look forward to many more years of collaboration!

Shruti Wasulkar

Senior Marketing Manager - Bewakoof

Dominic Carvalho

We are using telSpiel SMS service for almost 2 Years. Very Happy to be partnered with such a brand that adheres to its commitments. ZERO DOWNTIME, more than that 98% SMS Delivery. The best part is their customer support team, which provides support within minutes anytime.

Dominic Carvalho

Command Center Customer Service - Haier

Dr Punit Sar

At Vakilsearch, we sought a reliable and intelligent communication solution to enhance our customer interactions. telSpiel provided exactly what we needed with seamless integration, communication insights, and improved response efficiency. From the moment we onboarded, telSpiel streamlined our workflows, reduced manual effort, and helped us gain valuable insights from our customer conversations. Compared to other solutions we’ve used, the ease of use and automation capabilities of telSpiel truly stand out. It has become an essential tool for our team, and we highly recommend it to any business looking to optimise their customer communications Arjun and the telSpiel team ensured we got the right solution, and their commitment to our success is appreciable.

Dr Punit Sar

Head Marketing & Growth - Vakilsearch

Devi Prasanna

We needed a robust CPaaS solution to set up a highly efficient lead-nurturing system and increase our conversions. telSpiel's platform provided the perfect solution, helping us to develop a dynamic messaging workflow that didn't require a lot of time and effort to run. As a result, we were able to scale up the campaigns and witnessed better conversion. Previously, we were struggling with complex systems that required specialists to run and we also struggled with delivery bottlenecks. The user-friendly interface of telSpiel's platform has made it easy for our team to manage campaigns and track performance without needing extensive technical expertise. Since implementing telSpiel, we’ve seen a significant streamlining of our communication processes and improved efficiency in customer engagement. We highly recommend telSpiel.

Devi Prasanna

DVP Digital Marketing & Communication - Loantap

Tirth Agravat

At QI Spine, we have been using telSpiel CPaaS services for some time now, and we couldn’t be happier with the results. Their platform has provided us with a reliable and seamless way to engage with our clients, whether it's for appointment reminders, special offers, or important updates. telSpiel SMS solutions have helped us strengthen our communication with clients, ensuring they never miss an important message and improving overall customer satisfaction. This has not only streamlined our operations but also contributed to better retention and engagement, ultimately boosting our business. The ease of integration with our CRM system and the timely delivery of messages have made a significant difference in our daily workflow. Thanks to telSpiel, we can reach our clients efficiently and keep them informed, which has played a crucial role in growing QI Spine's success. We highly recommend telSpiel to any business looking for reliable, cost-effective, and impactful CPaaS solutions!

Tirth Agravat

Campaign Manager – QI Spine

Bhupender Sharma

To ensure consumer & Trade partners delight, our goal was to establish seamless, personalized communication with our customers and distribution partners across various messaging platforms. While industry leaders charged exorbitant fees, telSpiel provided customized solution that met all our needs on time and at a highly competitive cost. Post introduction of the WhatsApp chatbot our contact Centre inbound call load has been reduced significantly & so is the operation cost. Our partnership has been exceptional, and we look forward to continuing this successful collaboration in the future.

Bhupender Sharma

Service Head-Groupe SEB India

Succss Story
Check Out More
Xpressbees
SMS solution for customer feedback

Utilize our SMS solution for end-to-end customer experience from delivery notification to feedback

Learn More
Tripjack Pvt Ltd
Improved customer support and feedback mechanisms

Use AI base chatbot to enhance customer support on the top of WhatsApp business APIs

Learn More
Travelyaari
Lightning-fast SMS notifications and alerts

Web interface Habitic allows you to create thousands of sub users and give holistic view with super admin control.

Learn More
Contact Us

Ready for an IT Revolution?

© telSpiel 2025 All Rights Reserved.

808, Bhutani Business Tower, Near Noida City Center, Sector 32, Noida, Uttar Pradesh 201301, India