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Case Study

On time OTP deliveries enabled BharatPe for fastest payment

Integrate with highly scalable, secured and robust APIs for fastest SMS delivery

30 million+
notifications and OTPs monthly
5 secs
OTP delivery
97%
average standard delivery

Company

Resilient Innovations Private Limited

Website

www.bharatpe.com

Headquarters

New Delhi, India

Industry

BFSI

Products Used

A2P SMS

About BharatPe

BharatPe empowers merchants to accept UPI payments for ‘FREE’ simply through the BharatPe QR. BharatPe makes payment acceptance simple by offering merchants a single interface for all UPI apps such as PayTm, PhonePe, Google Pay, BHIM, Mobikwik, Freecharge, True Caller and hundreds of other UPI apps.

Their main intention is to be a one-stop business utility app for all offline merchants in India for all their business needs. They work closely with their partner banks to develop custom APIs to enable an extremely easy/ simple payment system for their merchants.

Business Requirement

BharatPe wants to notify their customers regarding their transactions, account details, account balances and other critical information at the same point of time to have secure customer transactions through additional authentication via OTP.

Solution

Transactional Notification: telSpiel assists BharatPe to keep their customers updated and informed at every stage of their financial transactions. From onboarding process, coupon codes, transaction amount, account balance, cash backs and other offers, customers receive SMS alerts with the relevant information from the telSpiel SMS API platform.

Authentication: The Payment Gateway organization carries the most sensitive data, therefore the most important thing is that the customer's financial information should remain fully secured and confidential. To enable authentication of transactions, BharatPe is using telSpiel’s One Time Password (OTP) SMS solution using its API and adding an additional layer of security over the communications. Multiple retries are enabled for SMS delivery in case of delivery failures to fool proof the send-outs.

Testimonial

Client Testimonials

I am delighted to share my positive experience with TelSpiel. Our company has been using their SMS services for close to an year, and the results have been outstanding. From the beginning, TelSpiel impressed us with their user-friendly platform. The integration process was seamless, allowing us to quickly implement SMS communication into our operations. Their dashboard is intuitive and provides comprehensive analytics that has greatly enhanced our ability to track and optimize our messaging campaigns. One of the standout features of TelSpiel is their exceptional delivery rates. We have consistently seen high engagement and timely delivery of our messages, which has been crucial for our customer notifications and marketing campaigns. Their support team has also been top-notch-responsive, knowledgeable, and always ready to assist with any inquiries or technical issues.

Manjunath M

Design Engineer - Stellapps

I lead marketing at UBQ Technologies, where we specialize in innovative tech solutions. We needed a reliable SMS and WhatsApp service to enhance customer interactions, and Telspiel delivered exactly that. Their integrated messaging platform offers superior delivery rates and exceptional support, significantly improving our communication efficiency. Compared with previous providers, Telspiel stands out for their responsiveness and consistent performance. Our engagement rates have soared, resulting in increased customer satisfaction and better business outcomes. Partnering with Telspiel has truly transformed our approach to customer communications, and we look forward to our continued collaboration.

Mohit Saharan

Marketing Manager - Medics

telspiel has been a trusted SMS partner for Bewakoof for the past four years, and our experience with their team has been nothing short of exceptional. Their consistent support has ensured the smooth functioning of our SMS channel, which plays a crucial role in our communication strategy. What truly sets telspiel apart is their commitment to delivering timely reports that allow for detailed analysis, helping us optimize campaigns effectively. Additionally, their prompt resolution of any issues has been instrumental in maintaining the reliability of this channel. We deeply value our partnership with telSpiel and look forward to many more years of collaboration!

Shruti Wasulkar

Senior Marketing Manager - Bewakoof

We are using telSpiel SMS service for almost 2 Years. Very Happy to be partnered with such a brand that adheres to its commitments. ZERO DOWNTIME, more than that 98% SMS Delivery. The best part is their customer support team, which provides support within minutes anytime.

Dominic Carvalho

Command Center Customer Service - Haier

At Vakilsearch, we sought a reliable and intelligent communication solution to enhance our customer interactions. telSpiel provided exactly what we needed with seamless integration, communication insights, and improved response efficiency. From the moment we onboarded, telSpiel streamlined our workflows, reduced manual effort, and helped us gain valuable insights from our customer conversations. Compared to other solutions we’ve used, the ease of use and automation capabilities of telSpiel truly stand out. It has become an essential tool for our team, and we highly recommend it to any business looking to optimise their customer communications Arjun and the telSpiel team ensured we got the right solution, and their commitment to our success is appreciable.

Dr Punit Sar

Head Marketing & Growth - Vakilsearch

We needed a robust CPaaS solution to set up a highly efficient lead-nurturing system and increase our conversions. telSpiel's platform provided the perfect solution, helping us to develop a dynamic messaging workflow that didn't require a lot of time and effort to run. As a result, we were able to scale up the campaigns and witnessed better conversion. Previously, we were struggling with complex systems that required specialists to run and we also struggled with delivery bottlenecks. The user-friendly interface of telSpiel's platform has made it easy for our team to manage campaigns and track performance without needing extensive technical expertise. Since implementing telSpiel, we’ve seen a significant streamlining of our communication processes and improved efficiency in customer engagement. We highly recommend telSpiel.

Devi Prasanna

DVP Digital Marketing & Communication - Loantap

At QI Spine, we have been using telSpiel CPaaS services for some time now, and we couldn’t be happier with the results. Their platform has provided us with a reliable and seamless way to engage with our clients, whether it's for appointment reminders, special offers, or important updates. telSpiel SMS solutions have helped us strengthen our communication with clients, ensuring they never miss an important message and improving overall customer satisfaction. This has not only streamlined our operations but also contributed to better retention and engagement, ultimately boosting our business. The ease of integration with our CRM system and the timely delivery of messages have made a significant difference in our daily workflow. Thanks to telSpiel, we can reach our clients efficiently and keep them informed, which has played a crucial role in growing QI Spine's success. We highly recommend telSpiel to any business looking for reliable, cost-effective, and impactful CPaaS solutions!

Tirth Agravat

Campaign Manager – QI Spine

To ensure consumer & Trade partners delight, our goal was to establish seamless, personalized communication with our customers and distribution partners across various messaging platforms. While industry leaders charged exorbitant fees, telSpiel provided customized solution that met all our needs on time and at a highly competitive cost. Post introduction of the WhatsApp chatbot our contact Centre inbound call load has been reduced significantly & so is the operation cost. Our partnership has been exceptional, and we look forward to continuing this successful collaboration in the future.

Bhupender Sharma

Service Head-Groupe SEB India

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